Guidelines for submitting provider terminations

We’ve recently updated our Provider Manual to further clarify how to submit provider data updates, specifically provider terminations. Our roster submission process remains unchanged. This update simply provides additional detail to guide you through submitting provider terminations accurately. 

We appreciate your ongoing partnership in maintaining current provider data, which is essential for keeping our directory accurate and ensuring members can find the right care at the right time.

You can find these updates in the “Notification of Important Changes” section of the Provider Manual. Additionally, we've included information about our Quarterly Directory Attestation process. 

We've refreshed our Provider Data and Credentialing page with this information.  

Reminders for submitting terminations

How to submit roster files

Submit via the Devoted Provider Portal 

1. Go to the Devoted Provider Portal by entering your Availity credentials. New to Availity? Register now to get started.

2. Select Provider Data Upload from the portal homepage.
3. Select the update type and upload your file.

Submit via Email or SFTP

• Send your update to provider-updates@devoted.com or through SFTP using our provider or facility roster templates.

Please note that the provider-updates@devoted.com mailbox is intended only to accept files. The mailbox is not used to correspond with providers. Providers should call our Provider Services Team at 1-877-762-3515. For more information, visit our website.

Thank you for your continued partnership!  

The Devoted Health team

CONFIDENTIAL — For provider use only. Not for distribution to Medicare beneficiaries.